Posts Tagged ‘Customer’

DSA Property Group Acquires Customer Review Startup Zufog.com

Saturday, October 4th, 2014


New York, NY (PRWEB) September 26, 2014

DSA Property group is one of the first real estate companies to utilize real time data to improve the customer experience. We deeply care about what our customers think of our service and we constantly strive to be the best at what we do, this acquisition is very important because it provides us an unprecedented tool in which to best serve our customers and improve our agent experience said Jesse Rhinier, President of DSA Realty.

We could not be happier to reach this agreement and to have our technology go to work within such a forward thinking and passionate firm like DSA said Vasudev Bailey, CEO and Co-Founder of Zufog. Albert Heath, COO and Co-Founder continues There are few firms, if any out there that care more about their clients experience and how they can make immediate changes to better serve their customers than DSA we are ecstatic to know that our technology platform will benefit their growing customer base for many years to come. Financial terms of the acquisition have not been released.

About DSA Property Group

DSA Property Group is an international real estate holdings firm and parent company of DSA Management Co. Inc. and DSA Realty Services. DSA Management Co. Inc. is a 25 year-old, private, family-owned real estate company, which has grown from a small local company to a multi-national organization with over 100 employees. Properties currently owned and under management consist of 1,000 units throughout New York City, as well as developments in Upstate New York, New Jersey, and Jerusalem, Israel. DSA Realty Services is a full-service residential and commercial real estate brokerage that was founded in 2007. The 4,500 sq. ft. storefront office is located at 113 East 12th Street, between 3rd and 4th Avenues. For additional information, please visit http://www.dsarealty.com

About Zufog.com

Zufog was created by four entrepreneurs, Dr. Vasudev Bailey, Albert Heath, Steve Peart and Thomas Hill, with a vision to create a technology that would help companies and employees operate to their maximum potential. Zufog obtains customer reviews that are run through an algorithm, then broken down into actionable data for management such as employee strengths and weaknesses, customer satisfaction ratings, brand image and a host of other tradtionally difficult to obtain data. Prior to the DSA acquisition agreement, Zufog was actively utilized at a number of prominent international real estate firms and was selected as part of the Inman Incubator class of 2013.







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Improving Customer Experience is the Focus of Upcoming Marketing Conferences

Saturday, October 13th, 2012

Ft. Lauderdale, FL (PRWEB) October 10, 2012

How can you transform your company to deliver an exceptional customer experience on a daily basis? Nearly 10,000 executives and marketing professionals from over 50 countries will travel to Las Vegas on Oct. 13-18 to find out at DMA2012. The six-day conference hosted by the Direct Marketing Association (DMA) at the Mandalay Bay will explore the evolution of customers and their expectations, how they interact with a brand and how companies can use integrated marketing strategies to successfully reach and engage with them. One company that will share their expertise in this field is Cross Country Home Services (CCHS), one of the country’s leading providers of home warranty products and maintenance plans. CCHS is dedicated to ensuring the highest level of service to help make home management easy for its customers.

Over the last five years, we made it our mission to evaluate how our customers perceived their experience, and we used these Voice of Customer insights to transform how every one of our more than 650 employees does their job on a daily basis, said Sandra Finn, president of CCHS. We added more touch points during purchase and service delivery transactions, increased our online services and improved our processing time. Improving these and other essential elements of our marketing and customer care led to increased customer satisfaction as measured by our Net Promoter Score. The dramatic growth in customer loyalty and operating efficiency went straight to our bottom line.

CCHSs customer care staff is available 24 hours, 365 days a year and homeowner claims are efficiently resolved through a national network of over 40,000 service providers, the largest in the industry. In a recent survey, 95 percent of customers said they would recommend CCHSs products and services to family and friends. The company was the 2012 recipient of the prestigious Bronze Stevie